112/911 - Emergency Services Response System

  • All-inclusive solution for the emergency services
  • Proven track record solution, 30+ turn-key deployments

System overview

The system provides a single point of contact for emergency calls, coupled to a unified emergency response coordination and monitoring system.

PROTEI Emergency Services Response System is intended for handling all calls addressed to the universal emergency number by the contact center and conveying incident reports to dispatch centers of proper emergency services / emergency response units. It is also effective tool for monitoring (tracking) of incidents handling with the possibility to take over the control of incidents handling for complicated emergencies, assisting emergency response units in coordination during incidents handling and reporting to governmental authorities. PROTEI solution is intended for consolidating data from strategically important sources into a single system, gathering and analyzing statistical data on all emergencies.

Key benefits

  • Full automation of emergency agents’ working process
  • Specialization and adaptation to specific terms
  • Easy integration with the GIS, external applications and data bases
  • Pre-integrated subsystem for forces and assets management and API for integration with external systems 
  • Powerful statistics collection and reports generation tools
  • API for integration with mobile and fixed operators and eCall solutions